Privacy Policy

Synapse Energy Systems collects information necessary for the operation and security of our digital oversight platform. This includes professional contact details (name, company, email, phone), technical data (IP address, browser type, device information), and operational data related to your interaction with our monitoring dashboards and control schematics. We do not collect sensitive personal data unrelated to our professional services.

The information collected is used to provide, maintain, and improve our digital oversight mechanisms for critical energy infrastructure. This includes enabling operational visibility, coordinating protocols, ensuring system-level control, and facilitating AI-driven continuous oversight for operational reliability. We use data for communication, security, compliance with Canadian regulations, and to enhance our structured supervision and data-governed operations.

We do not sell or rent your personal information. Data may be shared with trusted third-party service providers who assist in platform operations, under strict confidentiality agreements. Disclosure may occur if required by Canadian law, to protect our rights, or to ensure the safety and security of critical infrastructure oversight. In the event of a corporate transaction, user information may be transferred as a business asset.

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, or destruction, consistent with the sensitivity of overseeing critical infrastructure. Data is retained only as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations in Canada, or to resolve disputes. Regular security assessments are conducted to maintain operational reliability.

You have the right to access, correct, or request deletion of your personal information held by Synapse Energy Systems. You may object to or restrict certain processing activities. To exercise these rights, or for any questions regarding our privacy practices, please contact us at [email protected]. We are committed to addressing your concerns in accordance with applicable Canadian privacy laws.

This Privacy Policy may be updated periodically to reflect changes in our operations or legal requirements. The updated version will be posted on this page with a revised effective date. For any questions about this policy or our data practices, please contact: Synapse Energy Systems, 88 Queens Quay West, Toronto, ON M5J 0B6, Canada. Email: [email protected].